General Questions
WHAT IS YOUR RETURN/EXCHANGE POLICY?
K mae Jewelry wants you to love your new purchase. If however you need to return an item we are here to help.
For returns, please contact us within 30 days of receiving your order. We gladly accept returns and will offer a full refund. Items returned after 30 days may be returned for online and store credit only.
Returned items must be in original condition and not show any signs of wear or use. To request a refund or exchange, please e-mail kmaejewelry@gmail.com. Include your first and last name, item name and reason for return. Once return is received, all items will be carefully examined and full refund or store credit will be issued within 5 days. Please note that refund/store credit will be issued for value of merchandise returned only (shipping fees will not be credited).
We reserve the right to reject any returns that do not comply with the conditions stated above. If you have any questions about returns, please contact us here.
I ORDERED AN ITEM LISTED AS ‘PRE-ORDER.’ WHEN WILL IT ARRIVE?
Pre-ordered items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product description, as well as in your confirmation email. Note that unless otherwise noted, any order that includes a pre-order item will not ship until all items are available.
Please check your confirmation email for details on when pre-order items will ship. Shipping and delivery dates on these items are not guaranteed unless otherwise noted.
While we make every effort to communicate accurate delivery estimates around your orders, unanticipated production delays for pre-order and limited edition items do happen. If an item in your order has been affected by a production delay, we will notify you via email as soon as possible.
Pre-order timelines vary based on product. Please refer to the product description for estimates on when the item you are ordering is intended to ship.
WHEN WILL I BE CHARGED FOR BACKORDER AND OR PRE-ORDER ITEMS?
Your credit card/PayPal account will be charged at the time of the order is placed. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as they are available!
HOW DO I CANCEL OR CHANGE AN ORDER MADE?
To cancel or change an order, please contact our Customer Service department as soon as possible using the following email address: kmaejewelry@gmail.com
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
The shipping and processing times depend on the items you're ordering. The status of each product (backordered, pre-order or in stock) is indicated on each individual product page.
If you're ordering multiple pieces and the status and shipping date of each are different, the order may be split in two.
DO YOU MAKE CUSTOM ORDERS?
At the moment we are not able to take custom orders.
Jewelry and Metals
WHAT’S THE DIFFERENCE BETWEEN METALS?
First, let’s explain karat. Karat is the unit used to measure the purity of gold. Pure gold is 24kt, or 100% gold. 18kt contains 75% gold (18/24=.75) and 14kt contains 58.5% gold. The reason alloys get added to gold is to make them strong. 24kt is very soft, making it not very ideal for every day wear. Thus, many jewelers opt to work in 14kt and 18kt which are both very strong.
14kt Rose gold: 14kt rose gold is also referred to as pink gold or red gold. It is rosy in color and can vary from jeweler to jeweler. Some can be more orange and some can be more pink. Rose gold is alloyed with copper to get the rosy color. 14kt rose gold is a great metal for every day wear.
18kt Rose Gold: 18kt rose gold has a very rich color. It is not necessarily more pink since it actually has more gold in it, not more copper. It is best described as a brownish red.
14K Rose gold Filled: “Gold-filled” is a USA industry standard that legally requires 1/20th, or 5% pure gold by weight. It’s a strictly regulated process that involves pressure bonding multiple layers of solid 14k gold with extreme heat over a core of high quality jeweler’s brass resulting in a durable, quality real gold product.
ARE THE DIAMONDS USED CONFLICT FREE?
All diamonds are sourced from suppliers who guarantee to sell only conflict free stones.